About Us


Statement of Organizational Commitment

LECA is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario’s accessibility laws.

LECA is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

LECA understands that obligations under the AODA and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

LECA is committed to complying with both the Ontario Human Rights Code and the AODA.

LECA is committed to excellence in serving all customers including people with disabilities.


We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We will train our employees and volunteers on accessibility as it relates to their specific roles.


We will incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities. If it is not possible and practical to do so, we will provide an explanation upon request.

Information and Communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.


We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.

We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

Changes to Existing Policies

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

LECA Multi-Year Accessibility Plan

LECA is committed to providing an inclusive and accessible environment in which all members of the public have equal access to its services and are treated with dignity and respect. LECA aims to provide its services in accordance with the Ontario Human Rights Code and the Accessibility Standards for Customer Service made under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)​. For more information about our commitment to accessibility please download our Multi-Year Accessibility Plan.

LECA Accessibility Annual Status Report

LECA Accommodation Policy

Accessibility Policies

  1. Employee Emergency Response Information Policy
  2. Individual Accommodation Plan Policy
  3. Emergency Evacuation Policy and Procedure
  4. Accessibility Needs and Employment Opportunities Policy
  5. Accessible Formats Policy
  6. New Hire Accommodation Policy