Informal Resolution

Informal Resolution can be attempted at any time during LECA complaint process. The complainant, the respondent officer and the police chief or OPP Commissioner must all agree.

The decision to recommend Informal Resolution depends on the circumstances of each complaint.

LECA will advise the police service that Informal Resolution may be an option to explore prior to launching a complaint investigation. Informal Resolution may also be recommended at the conclusion of a conduct complaint.

Participation in Informal Resolution

The Informal Resolution may be facilitated by a senior officer designated by the police chief or OPP Commissioner. The complainant or respondent officer may withdraw from the process at any time, provided no agreement has been reached.

Once a complainant and respondent officer have agreed to a proposed Informal Resolution, they have 12 days to change their minds. The party wishing to revoke must notify the Complaints Director and the chief of the affected police service, in writing, within the 12 days.

When an Informal Resolution agreement is signed and accepted by the Complaints Director, the file is considered closed. For an Informal Resolution to be considered complete, the agreed-upon resolution must have been carried out. For example, if training is part of the resolution, the training must have been completed for the Informal Resolution to be satisfied. LECA requires the respondent officer to commit to a timeline and report any non-compliance of terms. LECA also monitors Informal Resolutions to ensure all resolutions are carried out.

Informal Resolution via Mediation, coordinated by LECA may be requested if the regular Informal Resolution process in unsuccessful.