LECA is committed to providing accommodation for all persons with identified disabilities under the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code in relation to services and materials that LECA provides.

LECA is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA. LECA is committed to providing an inclusive and accessible environment in which all members of the public are treated with dignity and respect.

Accommodation will be provided in accordance with the principles of dignity, individualization and inclusion. LECA will work cooperatively, and in a spirit of respect, with all partners in the accommodation process.

LECA Accommodation Policy

LECA Accommodation Policy

Requesting Accommodation

If you would like to request accommodation, please fill out the accommodation request form.


Toll free: 1-877-411-4773
Local: 416-246-7071
TTY: 1-877-414-4773


655 Bay Street, 10th Floor
Toronto, Ontario
M7A 2T4



Toll-free fax: 1-877-415-4773
Local fax: 416-327-8332

Once you have filled out the accommodation form, your request will be communicated to the Case Coordinator or Investigator overseeing your complaint.

Privacy and Confidentiality

LECA acknowledges that requests for accommodation may require the disclosure of private, sensitive, and personal information. LECA will maintain the confidentiality of information related to an accommodation request and will only disclose this information with the consent of the applicant requiring accommodation.

Examples of Accommodation:

  • LECA will arrange and cover the costs for an American Sign Language (ASL) or a Langue des signes québécoise (LSQ) interpreter if required. Please give as much advanced notice as possible as arrangements for ASL/LSQ interpreters can take between two weeks to a month.
  • LECA provides services in English and French. A complaint will be responded to in either English or French depending on the language in which it is filed. Any party who requires the assistance of an interpreter in filing a complaint in a language other than French, English, ASL or LSQ, must arrange for an interpreter at their own expense.
  • LECA can provide documents and reports in a variety of formats upon request, such as large print, Braille, or another reasonable format.
  • LECA ensures that its office is wheelchair accessible.
  • LECA welcomes service animals.
  • If you need to bring a support person with you, you do not have to tell us why they have to be with you, just that “I need this person with me for support.”
  • If it is hard for you to meet privately with persons of the opposite sex, you can just tell us you would like to meet with a woman/man.
  • If you have a disability that makes it very difficult to be in a closed room, you do not have to tell us about your condition, but you could say “I would like to be in a larger room with the door open.”
  • If you have a disability that makes it difficult for you to understand speech, you may:
    • Bring a support person with you
    • Ask the person speaking to you to speak slowly
    • Ask the staff person or your support person to write down some key points to take with you
  • If you have a disability that makes it difficult for you to read or understand printed materials, you can ask to have documents read and explained to you by the Inquiries and Intake Assistant.
  • If organizational difficulties are part of your disability you can ask for help from the Inquiries and Intake Assistant in putting your documents together in a logical order.
  • LECA will provide ways of contacting LECA in a variety of formats.

Please note this list is not exhaustive and reasonable accommodations will be dealt with individually on a case-by-case basis.