The Law Enforcement Complaints Agency (LECA) is committed to delivering French language services (FLS) that are clearly visible, easily accessible, actively offered, and of equal quality to those provided in English. This commitment aligns with our obligations under the French Language Services Act.
Enhancing the availability and quality of French services is a strategic priority for LECA. This includes actively recruiting bilingual staff and ensuring that all individuals engaging with our office can do so in the official language of their choice—without compromising service quality.
All LECA staff receive mandatory and supplementary training on our French language obligations, including the importance of actively offering services in French. This training supports our broader organizational values of accessibility, equity, and inclusion.
To make accessing services easier, LECA provides a Request for French Language Services Form, which can be downloaded from our website. This ensures a streamlined and consistent process for requesting French services.
All LECA forms, documents, publications, and telephone services are available in both French and English. A bilingual staff member will be assigned to a complaint file in the following circumstances:
Complainants who choose to engage in French will have full and equal access to LECA’s complaint processes, resolution options, and communications. The quality of service provided in French will be equivalent to that provided in English.
LECA actively monitors feedback and complaints related to French language services and is committed to responding promptly and effectively.
You can read our full French Language Services Policy for more information.
How to Request French Language Services
If you wish to receive services in French, please complete the Request for French Language Services Form and send it to LECA as early as possible to help avoid delays.
If you have already submitted your complaint in French or indicated your language preference, you do not need to submit this form again.
Submit the completed form by:
Email:
LECAFrenchServices@ontario.ca
Mail:
Law Enforcement Complaints Agency
655 Bay Street, 10th Floor
Toronto, ON M7A 2T4
